Original terms: June 2025. Revised: 20 October 2026. Changes do not retrospectively reduce existing customer rights or voucher entitlements.
1. Introduction
1.1 Application of these Terms
These Terms and Conditions (“Terms”) govern the provision and use of services supplied by JTMorris Pty Ltd (ABN 82 519 108 592), trading as JTMi Services (“JTMi”, “we”, “us” or “our”).
1.2 Services covered
These Terms apply to consulting, IT support and related professional services offered through jtmi.au (“JTMi Services”), and hosting and cloud services available through jtmi.cloud (“JTMi Cloud”).
1.3 Acceptance of Terms
By purchasing or using our services, you agree to the applicable Terms. Additional written quotations, service agreements, promotional terms or Service Level Agreements may also apply.
1.4 Separate service agreements
Where a separately agreed written service agreement conflicts with these general Terms, the separately agreed provisions prevail for that service, except where prohibited by law.
2. Services
2.1 JTMi Services
JTMi provides IT consulting, troubleshooting, technical support, cybersecurity, cloud solutions, managed services, technology products and related professional services.
The specific scope, deliverables and limitations of each engagement may be defined in a quotation, service agreement or written correspondence.
2.2 JTMi Cloud
JTMi Cloud provides hosting, website platforms, domain management and associated cloud-based services. Subscription services may be subject to additional service descriptions, renewal conditions, Acceptable Use Policies and Service Level Agreements.
2.3 Services outside scope
Work beyond an agreed scope may incur additional charges, subject to customer approval.
3. Account Registration and Responsibilities
3.1 Account registration
Customers may be required to register an account or provide access to systems to receive particular services.
3.2 Account security
Customers are responsible for maintaining the confidentiality of their credentials and notifying JTMi promptly of suspected unauthorised access.
3.3 Authorisation and information
Customers must provide accurate information and appropriate authorisation for JTMi to access or modify their systems.
3.4 Lawful use
Customers must not use JTMi services for unlawful activities or activities that infringe third-party rights.
3.5 Customer backups
Customers are responsible for maintaining appropriate backups unless backup management is expressly included in their service agreement.
4. Pricing, Billing and Payment
4.1 Service charges
Services may be charged at published rates, agreed hourly rates, fixed quotations or under managed service agreements.
4.2 Hourly billing
Ad hoc services are billed at JTMi’s applicable hourly rate, with any minimum charge and billing increments disclosed before engagement or specified in the applicable agreement.
4.3 Currency and GST
Prices are expressed in Australian Dollars (AUD) and exclude GST unless otherwise stated.
4.4 Payment terms
Payment terms are specified on the relevant invoice or agreement.
4.5 Additional work
JTMi may charge for work outside an agreed scope after notifying the customer and obtaining appropriate approval.
4.6 Overdue accounts
Overdue accounts may result in reasonable collection action or suspension of non-essential services, following appropriate notice and subject to applicable law and contractual obligations.
4.7 Discounts and vouchers
Discounts, account credits and promotional vouchers are distinct forms of benefit. Their use is governed by the conditions communicated when issued and, where applicable, Section 5.
5. Support Vouchers and Promotional Offers
5.1 Voucher entitlement
JTMi may issue complimentary support vouchers, promotional offers or purchased gift vouchers. Each provides the benefit stated when issued. A support-time voucher is not a monetary account credit unless expressly identified as such.
5.2 Eligibility and covered services
Unless otherwise stated in the offer, introductory vouchers are available once per eligible new customer. A complimentary one-hour voucher provides up to 60 minutes of routine remote IT support during standard business hours. Unless expressly included, vouchers do not cover hardware, software, licences, subscriptions, project work, website development, major migrations, emergencies, after-hours assistance, previously completed work, previously issued invoices, cash, refunds or general account credits. Conditions and exclusions must be disclosed when the voucher is issued.
5.3 Redemption and unused time
Customers should notify JTMi of their voucher before booking support. JTMi will confirm eligibility before work begins. Additional charges require customer approval. Unused eligible support time may be used during the voucher’s remaining validity period but does not automatically become a cash or invoice credit.
5.4 Expiry and transferability
Expiry dates, eligibility requirements and restrictions on transfers or combining vouchers must be communicated when issued. Where no expiry applies, this will be stated on the voucher. Unless otherwise agreed, vouchers are issued to the nominated recipient and cannot be exchanged for cash. Validity periods cannot be reduced retrospectively without the holder’s agreement, subject to applicable law.
5.5 Existing vouchers
Vouchers issued before these provisions took effect remain subject to their original terms, representations and applicable legal rights. JTMi will not retrospectively reduce their entitlement, impose new exclusions or shorten their validity. Equivalent digital replacements may be issued without reducing existing rights.
5.6 Purchased vouchers and consumer rights
Purchased gift cards and monetary vouchers remain subject to their applicable purchase conditions and Australian Consumer Law requirements, including statutory minimum validity periods where applicable. Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded.
6. Intellectual Property
6.1 JTMi intellectual property
JTMi and its licensors retain ownership of their pre-existing intellectual property, systems, software, tools, processes, documentation, trademarks and other proprietary materials.
6.2 Project deliverables
Ownership and licensing of custom development, consulting deliverables or other project outputs will be determined by the applicable written agreement.
6.3 Customer materials
Customers retain ownership of their own information and materials supplied to JTMi, subject to third-party rights.
7. Data and Privacy
7.1 Privacy obligations
JTMi handles personal and business information in accordance with its Privacy Policy and applicable Australian privacy legislation.
7.2 Customer data ownership
Customers retain ownership of their data.
7.3 Safeguarding information
JTMi will take reasonable steps to safeguard information and systems within the scope of the agreed services.
7.4 Backups and recovery
Backup, disaster recovery, data retention and restoration obligations apply only where expressly agreed, without limiting any applicable statutory obligations.
7.5 Customer backup responsibilities
Customers should maintain independent and appropriate backups unless an agreed JTMi service includes responsibility for those backups.
8. Service Availability and Limitations
8.1 Standard of service
JTMi will provide services with due care and skill.
8.2 Service levels
Availability commitments and response times are determined by the applicable service agreement or SLA, where one exists.
8.3 Service interruptions
Maintenance, upstream provider failures, internet outages or events outside JTMi’s reasonable control may affect service availability.
8.4 Planned maintenance
JTMi will take reasonable steps to notify customers of material planned interruptions where practical.
8.5 Third-party failures
JTMi is not responsible for failures caused solely by third parties or matters outside its reasonable control, except to the extent liability cannot lawfully be excluded.
9. Warranties and Disclaimers
9.1 Professional service delivery
JTMi aims to provide services professionally and in accordance with agreed specifications.
9.2 Third-party availability
Except where expressly agreed, JTMi does not guarantee that hosted systems or third-party platforms will operate without interruption.
9.3 Statutory guarantees
Any contractual warranty or disclaimer is subject to applicable statutory guarantees and other non-excludable rights.
9.4 Non-excludable rights
Nothing in these Terms excludes warranties or guarantees that cannot lawfully be excluded.
10. Australian Consumer Law
10.1 Consumer guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
10.2 Available remedies
Customers may be entitled to remedies including repair, replacement, resupply, cancellation, refund or compensation, depending on the circumstances and applicable law.
10.3 Permitted liability limitations
Where the Australian Consumer Law expressly permits a limitation of liability for a particular supply of services, JTMi may rely on such a limitation only to the extent permitted by law and where fair and reasonable.
10.4 Statutory rights
Nothing in these Terms excludes, restricts or modifies a statutory right, guarantee or remedy where doing so would be unlawful.
11. Limitation of Liability
11.1 Contractual liability
To the extent permitted by law, JTMi’s contractual liability for a claim arising from a particular service is limited to the fees paid or payable for that service.
11.2 Exceptions to limitations
Clause 11.1 does not apply where the limitation is prohibited by law or would restrict non-excludable rights or remedies.
11.3 Indirect losses
To the extent permitted by law, neither party is liable for indirect or consequential losses that are not reasonably foreseeable or otherwise recoverable under applicable law.
11.4 Non-excludable liability
Nothing in these Terms excludes liability that cannot lawfully be excluded.
12. Termination
12.1 Termination by either party
Either party may terminate a service in accordance with the applicable service agreement or agreed notice requirements.
12.2 Suspension or termination by JTMi
JTMi may suspend or terminate services where there is a material breach, unlawful use or a significant security threat, subject to applicable law.
12.3 Notice and opportunity to remedy
Where practical and appropriate, JTMi will provide notice and a reasonable opportunity to remedy a breach before termination.
12.4 Outstanding obligations
Termination does not remove accrued payment obligations or rights that survive termination under law or contract.
13. Changes to Terms
13.1 Updates to these Terms
JTMi may revise these Terms from time to time to reflect changes in services, legal requirements or business operations.
13.2 Notification of changes
Material changes affecting ongoing customers will be notified within a reasonable period, where required by law or agreement.
13.3 New engagements
Revised Terms will apply to new engagements from their stated effective date.
13.4 Existing engagements
Changes to existing engagements will be implemented only as permitted by the applicable agreement and law.
13.5 Preservation of existing rights
Changes will not retrospectively reduce accrued customer benefits, existing voucher entitlements or other protected rights.
14. Governing Law
14.1 Applicable law
These Terms are governed by the laws of Western Australia and applicable Commonwealth legislation.
14.2 Dispute jurisdiction
Subject to any mandatory rights or jurisdictional requirements, disputes may be brought before courts with appropriate jurisdiction in Western Australia.
15. Contact Information
JTMorris Pty Ltd (trading as JTMi Services)
Phone: 08 9314 5900
Contact here
Postal: PO Box 540, Applecross WA 6153
Website: jtmi.au and jtmi.cloud