Last updated: 20 October 2026
Privacy at JTMi: We collect information to respond to enquiries, deliver technology services, manage customer relationships, maintain security and improve our websites. We use selected technology providers to support these activities.
1. About Us
JTMorris Pty Ltd, trading as JTMi Services (JTMi, we, us or our), provides IT consulting, technical support, managed IT, cloud, cybersecurity, hosting and related technology services. This policy describes how we handle personal information associated with our websites, customers and services, including jtmi.au and jtmi.cloud.
2. Information We Collect
Depending on your relationship with JTMi, we may collect names, contact and business details, enquiries, correspondence, support tickets, service records, billing and transaction information, subscription details, device and account identifiers, IP addresses, technical diagnostics, security events, and website interaction information. During authorised IT support, we may encounter personal information held within customer systems.
3. How Information Is Collected
We collect information through contact forms, email, telephone, meetings, service requests, customer transactions and authorised technical support. Information may also come from customer representatives, connected service providers, system monitoring and website technologies.
4. How We Use Information
We use information to respond to enquiries, deliver and administer services, provide customer support, manage subscriptions, process invoices and payments, investigate incidents, maintain security, analyse website performance, communicate service updates, conduct permitted marketing and meet legal obligations. We seek to use information only for appropriate business and service purposes.
5. Cookies, Analytics and Website Technologies
Our websites use or integrate with technologies for website operation, security, analytics, customer communications and visitor interaction. Current integrations include Google Analytics, Google Tag Manager, HubSpot, Jetpack, Aminos AI chat functionality and Trustpilot widgets. Some may collect technical identifiers, website usage information or interaction data, and may use cookies or similar technologies.
These technologies are not necessarily limited to essential website functions. Browser settings may allow you to restrict or remove cookies, although some website functionality may be affected. We will provide additional privacy and consent controls where required by applicable law.
6. Customer Support and Technical Access
When delivering contracted or authorised IT services, JTMi may access devices, accounts, applications, logs and customer-managed systems. Access is undertaken for authorised service purposes and subject to applicable agreements, confidentiality requirements and legal obligations. Customers should provide appropriate authority for access to systems and information under their control.
7. Sharing Information and Service Providers
We use third-party technology and business service providers where reasonably necessary to operate our websites and business, communicate with customers and deliver services. These may include cloud hosting, Microsoft 365, CRM, email, website analytics, customer support, payment, security, backup and related providers.
Information may be made available to those providers for relevant purposes, in accordance with applicable agreements and privacy obligations. We do not sell customer contact lists as a business activity. Other disclosures may occur with appropriate authorisation or where required or permitted by law.
8. Overseas Processing and Disclosures
Some providers supporting JTMi operate internationally, and personal information may be stored, accessed or processed outside Australia. Overseas arrangements depend on the relevant services, provider locations and contractual settings. We will identify likely overseas disclosures and recipient countries where practicable, consistent with applicable privacy obligations.
9. Security
JTMi takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Depending on the service, safeguards may include access controls, authentication, monitoring, security software, backups and incident response. No system or electronic transmission can be guaranteed completely secure.
10. Retention and Disposal
Information is retained according to its purpose, service requirements, legitimate business needs, contractual commitments and applicable laws. Retention periods may differ for enquiries, technical support records, financial information, security logs and backups. We take reasonable steps to delete or de-identify information when it is no longer required and applicable law requires us to do so.
11. Access, Correction and Choices
You may contact us to request access to personal information we hold about you or to seek correction. We will assess requests in accordance with applicable privacy law. You may also manage marketing communications using provided unsubscribe options or by contacting JTMi.
12. Privacy Complaints
If you have concerns about how your personal information is handled, contact JTMi using the details below. Please describe the concern and how we can contact you. We will investigate and respond within a reasonable period. Where applicable, unresolved complaints may be referred to the Office of the Australian Information Commissioner at oaic.gov.au.
13. Changes to This Policy
We may update this policy to reflect changes in our services, systems, practices and legal requirements. The current published version will be available on our website, with its effective or revision date.
14. Contact Information
JTMorris Pty Ltd trading as JTMi Services
PO Box 540, Applecross WA 6153
Telephone: 08 9314 5900
Website: www.jtmi.au
Privacy enquiries: Contact JTMi